1. General Terms

These Terms & Conditions govern all diagnostic services provided by HCPL Diagnostic, including but not limited to pathology, radiology, and health screening services.

HCPL Diagnostic reserves the right to modify these terms at any time without prior notice. Your continued use of our services constitutes your acceptance of any changes.

2. Booking and Payment

• Appointments can be booked online, by phone, or in person.
• Full payment must be made at the time of service unless otherwise agreed upon.
• Prices are subject to change without prior notice. Any promotional offers are valid only for the specified duration.

3. Cancellations and Refunds

• Cancellations must be made at least 24 hours in advance for a full refund.
• No refund will be issued for cancellations made less than 24 hours before the appointment or for no-shows.
• Refunds for services not rendered due to medical or technical reasons will be processed within 7–10 business days.

4. Reports and Results

• HCPL Diagnostic aims to deliver accurate and timely test results, generally within the timeframe communicated at the time of booking.
• While we strive for precision, the interpretation of results should always be conducted by a qualified physician.
• Test reports may be accessed via email, secure web portal, or collected in person.

5. Confidentiality and Data Privacy

• We respect your privacy. All personal and medical information collected is stored securely and handled in accordance with applicable data protection laws.
• Your data will not be shared with third parties without your consent, except as required by law or for treatment purposes.

6. Liability

• HCPL Diagnostic will not be liable for any direct or indirect damages arising from the use or interpretation of diagnostic results.
• We are not responsible for any delays due to unforeseen technical issues, natural calamities, or third-party service disruptions.

7. Medical Disclaimer

• Diagnostic services provided by HCPL are intended to assist in medical diagnosis and treatment planning. They are not a substitute for professional medical advice, diagnosis, or treatment.
• Always consult your physician or other qualified health provider for interpretation and guidance based on the test results.

8. Customer Conduct

• Patients are expected to behave respectfully toward our staff and other patients.
• Any form of abuse, misconduct, or non-compliance may result in denial of service.

9. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising shall be subject to the jurisdiction of the courts in [Your City/State].

10. Contact Information

For any queries or concerns related to these terms, please contact our customer service team at: